Shahzain Wyne — Strategy, Operations & AI

Expertise Experience Tools Projects About Contact

Expertise

Operations and Pricing Strategy

Setting pay and pricing market by market, calibrated from each market's city dynamics, competition intensity, and acceptance rates.

Product Experimentation and Rollout

Testing new features on a small group first, then adapting the rollout market by market with product and engineering.

Performance Analytics and Forecasting

Building statistical models that forecast an initiative's impact before it ships, so leadership knows what they're committing to.

Data and Analytics Infrastructure

Writing my own SQL and dashboards end to end, so I always have quantifiable logic to build decisions on.

AI Tooling and Product Development

Automating analysis work that cuts effort by 90%+, and shipping AI-built products from idea to something people use.

Experience

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Senior Specialist, Rider Payments (EU & APAC)

2025–2026

€1.5M+ in annual savings from re-engineering Nordic logistics cost structures, without impacting order fulfillment.
Redesigned pricing incentives for hard-to-deliver orders, lifting order acceptance by 3pp.
Piloted a framework that cut delivery time by 3 minutes in one city, then rolled it out across 17 markets.
Automated a manual data-validation process with AI for weekly bonus payments, cutting it from an hour to 5 minutes.

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Senior Logistics Performance Manager

2023–2025

Reduced cancellations and accelerated delivery times, pushing on-time orders up 6pp year over year.
Built a dashboard exposing compliance gaps, cutting refund costs 11% and cancellations 7%.

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Regional Lead, Vendor Insights (APAC)

2022–2023

Fixed how support requests got routed, lifting accuracy by 23pp across 11 countries.
Simplified the Vendor Help Center so people found answers 15% faster.

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Assistant Manager, Vendor Experience

2020–2021

Built a feedback loop with vendors that cut menu-photo rejections by 3%.
Wrote a step-by-step guide so vendors could update their own store hours, cutting chat support requests by 2%.

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Fleet Solutions Associate

2019–2020

Led operations for a driver health-insurance program, enrolling 9,500+ Captains and generating $65,000+ in revenue.

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Bachelor of Science, Management

2015–2019

Cumulative GPA 3.53.

Projects

From idea to shipped product.

Two products I designed and launched myself, Claude and Codex doing the coding while I made every product call.

01 / project

Whitewash

Right before the World Cup, a football drafting game called 38-0 was all over social media. You'd build a squad, simulate a season, and see if you could go unbeaten. There wasn't a cricket version, so I built Whitewash: draft real squads across eras and try to win every match without a single loss.

game designgame balancing

visit whitewash.app →

02 / project

Ateri

I built Ateri in response to a problem my partner and I faced every day at home: "what's for dinner?" We'd have scattered discussions over text, never had our recipes saved anywhere, and more often than not weren't in sync on what we actually had at home when we were at the store.

product strategyui/ux design

visit ateri.app →

About

In 5+ years across 17 markets, I've driven 7-figure cost savings, 90%+ efficiency gains with AI, and measurable performance gains across courier and vendor operations.

I enjoy quantifying improvement opportunities with data, then using AI to build the tools and processes teams actually rely on. It's the same instinct behind Whitewash and Ateri, two products I built myself with Claude Code and Codex, from idea to something people use.

Outside of work, I enjoy football and, most recently, pickleball, and I've had a lifelong interest in tech, mobile phones especially, which probably explains why this whole site is built like one (or at least I tried).

Shahzain.

From idea to shipped product.

Whitewash

Ateri

I want to help companies actually put AI to work.